Prices : We do our best to offer the lowest prices for quality items. All prices are subject to change without notice since our suppliers also have this policy. Please call for details.
Terms: Net 30 days
Normal service hours: Monday through Friday: 7:00 AM to 5:00 PM CST
Toll free fax order line: Place Fax orders toll free 24 hours a day: 1-815-943-7280
Shipment policy: We ship general within 24 hours except when noted at time of order. Some orders may ship the same day as the order is received.
Can’t wait for UPS?: All orders are available for customer pickup at our facility during our normal service hours. Please call in advance so that we can have your order ready when your driver arrives.
Insurance: We do not insure your shipments. If you want this service, please let us know.
Technical Assistance: We are pleased to offer “no-obligation” technical assistance. Our experience gained in successfully serving hundreds of graphite customers is available to help solve your problems. Please feel free to call us for assistance on any problem: application, detailed technical data, machine trouble-shooting.
RETURNED MERCHANDISE: Defective Merchandise
1. Supplies – We will promptly replace the item or issue a credit for the full purchase price of any unused defective supplies that we sell provided that we are notified of the defect within 30 days of purchase and that our inspection of the returned merchandise confirms that it does not conform to the manufacturer’s published specifications. Partial credit will be issued for the defective used supplies based upon either the unused product returned or the percentage of expected service life achieved before removal from service due to the defect.
2. Merchandise that is returned for reasons other than defects as outlined above may be subject to a restocking charge.
3. Special order merchandise that is not defective may not be returned for credit.
RETURNED MERCHANDISE PROCEDURES
1. If you are not satisfied with any items purchased from us, please call us first. We will give you a Return Material Authorization number and shipping instructions
2. Enclose the RMA along with the item you are returning. (Make a copy for your records.)
3. Securely package the item and ship it back to us. We will issue the appropriate credit to your account promptly upon receipt and inspection of the returned item.
DAMAGED ITEMS: Please carefully inspect packages before accepting them from the carrier. If the package is damaged (torn, punctured, crushed or creased) refuse to accept delivery. Do not sign for it.
If you receive a damaged package, we will replace the merchandise and handle the claim for insured packages.
If you sign for a damaged package, we cannot accept responsibility for it..